Many fleets think their logs are clean because they don’t show violations. But that’s not the full story. We’ve worked with dozens of fleets who were shocked to learn their CSA score was still going up, even with no flagged hours-of-service violations on ELD.

Here’s the problem: the violations are hidden. They don’t show up in the ELD alerts, but they’re there.

Common issues we uncover:

• Drivers switching to Personal Conveyance (PC) right before they run out of hours.

• Devices getting unplugged, with miles missing from the logs.

• Ghost co-drivers assigned to extend available drive time.

• Annotations that are vague or false, like “traffic” or “yard move”.

• Sleeper berth entries that last 20+ hours—a clear red flag.

The DOT doesn’t just look at surface-level violations. They look at hidden violations and patterns. And those patterns impact your CSA score.

How to fix it:

• Run log audits weekly.

• Set limits on PC usage.

• Use software to flag odometer jumps or annotation issues.

• Train drivers on how to properly use statuses.

• Track unassigned driving time and assign it quickly.

CSA scores are about trust. If your logs don’t match reality, DOT officers and insurers won’t trust your safety record.

Pro tip: The cleaner your logs, the easier it is to fight violations, pass audits, and lower insurance costs. But that means doing the hard work behind the scenes,not just relying on the ELD alerts.

Pro tip 2: Instead of spending hours doing this work, we provide an audited log report so you don't have to and focus your time in coaching.